Shipping policy

At The Beauty Hill, our custom wigs are made to order specifically for you.

Processing Time

Custom wigs have a 14 business days processing time.

Processing begins once we have received:

• Full payment
• All required head measurements
• Your complete customization details

Processing time is the time needed to create your wig and does not include shipping/delivery time.

If we are unable to ship your order within the promised processing timeframe, we will contact you with an updated shipping date and your available options.

Shipping & Delivery

Once your order ships, you will receive tracking information by email.

Delivery time begins after processing is complete and depends on the shipping carrier and service selected at checkout.

We are not responsible for delays caused by the shipping carrier, but we will assist you where reasonably possible.

Please double-check your shipping address before submitting your order.
 

Faulty or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives faulty, or incorrect, email hello@infothebeautyhill.com within 2 days of delivery with your order number and clear photos or videos of the issue.

We will review the issue and work with you on an appropriate solution.

Custom Wig Returns

Because our custom wigs are made specifically to your measurements and selections, custom wigs are not eligible for returns or exchanges due to a change of mind.

If you experience a fit issue, contact us within 2 days of delivery.

Customers are responsible for submitting accurate measurements. If your wig was made correctly according to the measurements you provided, alteration fees may apply.

Our custom-item return restriction does not limit any rights you may have if your item is damaged, faulty, incorrect, or not as described.

Hair Bundles

For hygiene reasons, hair bundles must remain unused, unaltered, in their original packaging, and with the hygiene seal intact to be eligible for an approved return.

Once the hygiene seal has been removed or broken, bundles cannot be returned because of a change of mind.

This does not apply to hair that is faulty, damaged, incorrect, or otherwise protected by applicable law.

Questions? Contact us at hello@infothebeautyhill.com.

If your item arrives damaged, defective, or incorrect, contact us at [EMAIL ADDRESS] within 2 days of delivery with your order number and clear photos or videos of the issue.

We will review the issue and arrange an appropriate solution, which may include repair, replacement, or refund where required.

Custom Wig Returns

Because our custom wigs are made specifically to your measurements and customization choices, custom wigs are not eligible for returns or exchanges simply because you change your mind.

This does not affect your rights if your wig arrives faulty, damaged, incorrect, or is not as described.

Fit concerns must be reported within 2 days of delivery so we can review the issue and determine how we can assist.

Hair Bundles & Hygiene Seal

For hygiene reasons, hair bundles must remain unused, unaltered, and in their original packaging with the hygiene seal intact to be eligible for an approved return.

Once the hygiene seal has been removed or broken, the bundles cannot be returned for a change of mind.

This does not apply where the hair is faulty, damaged, incorrect, or where applicable law requires otherwise.

To contact us about your order, email [EMAIL ADDRESS].